Lighthouse Music Academy Privacy Policy
Effective Date: 5 July 2026
Last Updated: 5 July 2026
At Lighthouse Music Academy ("Lighthouse Music Academy", "we", "us", or "our"), your privacy is important to us. We are committed to protecting the personal information of our students, parents or guardians (where applicable), instructors, and visitors to our website. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, register as a student, enrol in courses, or use our online learning platform.
By accessing or using our website or learning platform, you acknowledge that you have read and agree to this Privacy Policy.
1. About Lighthouse Music Academy
Lighthouse Music Academy is a professional music education platform proudly operated and supported by Wildfire Productions. We provide structured music lessons, educational resources, online learning, student portals, and related educational services.
2. Information We Collect
To provide our educational services, we may collect the following information.
Personal Information
- Full Name
- Date of Birth (where applicable)
- Email Address
- Mobile Number
- Parent or Guardian Information (for minors)
- Residential Address (where required)
- Emergency Contact Details
Student Account Information
When creating a student account, we may collect:
- Username
- Encrypted Password
- Student Identification Number
- Course Enrolments
- Lesson Progress
- Assignment Submissions
- Quiz and Examination Results
- Certificates Earned
- Attendance Records
- Learning Preferences
Passwords are securely encrypted and are never stored in plain text.
Payment Information
If tuition fees or course purchases are processed online, payments are handled through trusted third-party payment providers.
Lighthouse Music Academy does not store:
- Credit Card Numbers
- Debit Card Numbers
- CVV Numbers
- Banking PINs
Website Information
When visiting our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Login Activity
- Date and Time of Visits
- Website Usage Statistics
- Session Information
3. Student Learning Data
To provide a complete learning experience, we may store:
- Lesson Completion Status
- Assignment Uploads
- Homework Submissions
- Practice Logs
- Examination Scores
- Course Progress
- Instructor Feedback
- Certificates of Completion
- Student Portfolio Material (where applicable)
This information is used solely for educational purposes and student development.
4. How We Use Your Information
We use your information to:
- Register student accounts
- Deliver online courses
- Track learning progress
- Manage enrolments
- Provide educational support
- Communicate lesson updates
- Issue certificates
- Schedule lessons
- Respond to enquiries
- Process payments
- Improve our educational services
- Maintain website security
- Comply with legal obligations
5. Communication
We may contact students or parents regarding:
- Lesson schedules
- Course updates
- Assignment reminders
- Examination dates
- Student progress
- Technical support
- Account notifications
- Academy announcements
Marketing communications will only be sent where consent has been provided, and you may unsubscribe at any time.
6. Cookies
Our website uses cookies to:
- Keep students logged in securely
- Remember user preferences
- Improve website functionality
- Analyse website performance
- Enhance user experience
- Protect against fraudulent activity
You may disable cookies through your browser settings, although doing so may affect certain website features.
7. Sharing of Information
Lighthouse Music Academy does not sell, rent, or trade personal information.
Information may only be shared where necessary with trusted service providers such as:
- Payment processors
- Website hosting providers
- Learning Management System providers
- Cloud storage providers
- Email providers
- Technical support providers
These providers are only permitted to process information necessary to perform their services on our behalf.
8. Student Accounts
Students are responsible for maintaining the confidentiality of their login credentials.
Students agree to:
- Keep passwords secure.
- Not share their account with others.
- Notify us immediately if unauthorised access is suspected.
The Academy reserves the right to suspend accounts where misuse is detected.
9. Children's Privacy
Students under the age of 18 must have the consent of a parent or legal guardian before creating an account or enrolling in courses.
Parents or guardians may request access to, correction of, or deletion of their child's personal information where permitted by law.
10. Data Security
We implement appropriate technical and organisational measures to protect student information, including:
- SSL encryption
- Secure hosting infrastructure
- Password encryption
- Firewall protection
- Access controls
- Routine security updates
- Regular data backups
- Secure administrative access
While we take reasonable precautions, no online system can be guaranteed to be completely secure.
11. Data Retention
Student information is retained only for as long as necessary to:
- Deliver educational services
- Maintain academic records
- Issue certificates
- Meet legal obligations
- Resolve disputes
- Maintain financial records
Where appropriate, information will be securely deleted or anonymised once it is no longer required.
12. Student Rights
Subject to applicable law, students and parents may request to:
- Access personal information
- Correct inaccurate information
- Update account details
- Request deletion of personal information (where legally permitted)
- Obtain a copy of their personal information
- Withdraw consent for optional communications
- Lodge a complaint regarding the handling of personal information
Requests can be submitted using the contact details below.
13. Third-Party Services
Our website may integrate with trusted third-party services such as:
- Payment gateways
- Email providers
- Video conferencing platforms
- Learning management systems
- Cloud storage services
Each provider maintains its own Privacy Policy, and we encourage users to review those policies where applicable.
14. POPIA Compliance
Lighthouse Music Academy is committed to complying with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA").
Personal information is processed lawfully, fairly, and transparently, and only for legitimate educational and administrative purposes. We take reasonable steps to safeguard all personal information entrusted to us.
15. GDPR Compliance
Where applicable, Lighthouse Music Academy aims to comply with the principles of the General Data Protection Regulation (GDPR) for students and visitors located within the European Economic Area.
Where required, we will:
- Obtain appropriate consent.
- Honour requests for access to personal data.
- Correct inaccurate information.
- Delete personal information where legally permissible.
- Process personal information fairly and transparently.
16. Changes to this Privacy Policy
Lighthouse Music Academy reserves the right to amend this Privacy Policy at any time.
Any changes will be published on our website together with the updated effective date.
Continued use of our website or learning platform following any updates constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Lighthouse Music Academy
A Division of Wildfire Productions
📧 Email: info@wildfireproductions.co.za
📱 WhatsApp: +27 78 063 0399
Our Commitment to Students
At Lighthouse Music Academy, we understand that trust is earned. Protecting the privacy and security of our students is fundamental to creating a safe, professional, and supportive learning environment. We are committed to handling your personal information responsibly, maintaining the highest standards of confidentiality, and ensuring that your educational journey is supported with integrity, transparency, and care. Your focus should be on learning, growing, and developing your musical gifts—while we take every reasonable step to safeguard your information.
